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FAQ: Here are some of the most common queries that may help answer your question.

How can I place an order on your website?
To place an order, simply browse our website, select the products you need, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Why is my Discount Code not working?
Our discount codes only apply to full priced items and can not be used in conjunction with products that are already discounted, part of a current offer or medicated items.

Do I need a prescription to order prescription medications?
We do not sell prescription medications on our website. You can submit your prescription through our DigiScript Service and choose your local LloydsPharmacy collection point. Prescriptions can be collected and paid for in your chosen store.

Can I order over-the-counter (OTC) products without a prescription?
Yes, you can order OTC products without a prescription. Simply add the desired OTC items to your cart, complete the pharmacy questionnaire and proceed to checkout. Your answers will be checked by a pharmacist before your goods are shipped. If the medication is not suitable, for you or your condition, your order will be automatically refunded and you will receive an email outlining the reason.

What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, PayPal, Google Pay and Apple Pay. We also offer secure payment processing for your peace of mind.

How do I track my order?
Once your order is shipped, you will receive a confirmation email letting you know your tracking number and where to track your parcel. You can use this tracking number to monitor the status and delivery of both home deliveries and local store deliveries. Please allow between 2-5 working days for all delivery types.

What is your shipping policy?
We offer both home, and in store delivery, shipping options. Shipping fees may vary based on your selected shipping method. Please refer to our Delivery and Returns page for more details.

What is your refund policy?
We have a hassle-free refund policy. If you receive a damaged or incorrect product via an online order, please contact us within 14 days of receipt on to arrange for an exchange or refund. If you would like to return a faulty or damaged product purchased in one of our pharmacies please visit your store and contact the store manager. Visit our refund policy page for more information.

Are my personal and payment details secure on your website?
Yes, we take the security of your information seriously. Our website uses secure encryption technology to protect your personal and payment details. You can view our privacy policy for more information.

Do you offer discounts or promotions?
Yes, we regularly offer discounts, promotions, and special offers. Be sure to check our website sale page and subscribe to our newsletter to stay updated on the latest deals.

Can I transfer my prescription from another pharmacy to your pharmacy?
Yes, you can transfer your prescription to our pharmacy. Please contact your local GP or pharmacy team, and they will assist you in the prescription transfer process.

Still need assistance with a query?

Customer Services - Store Queries

Store opening hours: You can find our store opening hours on our Store Locator

Services available at LloydsPharmacy: You can find a list of all our services on our Services page or you can book an appointment for (available) services at your local LloydsPharmacy in our Appointment Booking Tool.

Customer Services - Online Queries: For online order queries please email us at

Find your nearest LloydsPharmacy Store: You can find your local LloydsPharmacy store by using our store locator: LloydsPharmacy Ireland Store Locator

Adverse reaction to one of our products: The HPRA are the competent authority in Ireland for pharmacovigilance and operate a system through which suspected adverse reactions can be reported on their website

Contact Us Form: You can also fill in the below form to reach out to our customer support team about your query.

Further help: (01) 4632364

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