Terms & conditions
Terms and conditions of website Terms And Conditions Of Website Use
The Website is owned by LloydsPharmacy Ireland Limited trading as LloydsPharmacy (“LloydsPharmacy”), a company incorporated in Ireland under registration number 342371. LloydsPharmacy IT Service Desk is regulated by the Pharmaceutical Society of Ireland.
If you have any general queries for LloydsPharmacy or have a complaint regarding the Website or any of the Services, please contact us by one of the following methods:
Contact us for online queries
By email : email@example.com
By post: LloydsPharmacy Online, LloysdPharmacy Leopardstown Shopping Centre, Ballyogan Road, Dublin 18, D18, R8YR
Contact us for all other LloydsPharmacy Queries
By Phone 01 4632364
By email firstname.lastname@example.org
By post LloydsPharmacy Ireland Ltd.,
United Drug House, Magna Drive,
Magna Business Park,
Citywest Road, Dublin 24,
For queries regarding medicines please contact:
Denis O Driscoll
LloydsPharmacy Ireland Ltd,
United Drug House, Magna Drive,
Magna Business Park,
Citywest Road, Dublin 24,
Registration & Access to the Website
Visitors to the Website may be required to register in order to use its Services.
You are responsible for making all arrangements necessary for you to gain access to our Website. An uninterrupted and complete availability of the Website via an internet connection cannot be guaranteed and Lloydspharmacy shall not be liable for any disruptions to the availability of the Website which is outside of Lloydspharmacy’s control.
As a registered user to our Website, you have a limited, personal and non-commercial, non-transferable right to access and use the Website, subject to our Terms and Conditions. You are responsible for ensuring that your username, password and any other security credentials or details given to access the Website are confidential, and you agree not to disclose your username, password or security credentials and details to any other person or entity. You agree that you will promptly inform us if your username, password or security credentials and details to access the Website are lost or stolen. We reserve the right to disable any username, password or other security credential and deny use of the Website at any time or for any or no reason.
Your privacy is important to us and any information you provide in connection with our Website will be held in accordance with data protection law.
Accessing our Website
The material on the Website is directed solely at users accessing the Website from Ireland. We make no representations that the materials on the Website are appropriate or available for use in locations outside Ireland. If you choose to access the Website from outside Ireland you do so at your own risk and are responsible for compliance with the relevant laws of your jurisdiction.
The Website is made available free of charge. We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of the Website without notice and we will not be liable to you if, for any reason, this website is unavailable at any time or for any period.
LloydsPharmacy or its licensors exclusively own and retain all proprietary rights, title and interest in the Website and all associated intellectual property rights contained therein.. The Website contain the copyrighted material, trade mark, and other proprietary information of Lloydspharmacy and its licensors.. You are permitted to print a hard copy and download extracts of any page from this website for your personal, non-commercial use, provided always that you do not alter or modify in any way the paper or digital copies of any materials you have printed off or downloaded and that you do not change or delete any copyright or other proprietary notices. Any other use and/or reproduction of material or software without our prior written consent, is prohibited and will constitute a breach of these Terms and Conditions of Use. Lloydspharmacy and its licensors retain all rights not expressly granted to you in these Terms.
In the event that you do not comply with the above restrictions and a claim is bought against LloydsPharmacy as a result of your actions, we will pursue a claim against you for any losses and costs (including legal costs) that we may suffer.
Links to/from this website
You may not create and/or operate links to this website without our prior written consent.
We may from time to time and for your convenience provide links from this website to websites owned by third parties which are outside the control of LloydsPharmacy.
We shall not be responsible for the content on the pages of any third party website or publication. When you activate any of these you will leave the website and LloydsPharmacy has no control over and will accept no responsibility or liability for any material on any website which is not under the direct control of LloydsPharmacy
Use of the Website is at your own risk. LloydsPharmacy does not warrant or represent that the material on the Website is up-to-date, complete or accurate or that the Website will be free from defects or viruses.
To the extent permitted by applicable law, we disclaim all warranties, representations and conditions of any kind with respect to the application whether express, implied, statutory or collateral, including without limitation, the implied warranties and conditions of merchantability, merchantable quality, fitness for a particular purpose and non-infringement, quality, accuracy, reliability, completeness, currency or timeliness of the application of that the application is or will be error free or will operate without interruption.
Nothing contained in the pages of the Website should be construed as a substitute for specific advice, diagnosis or treatment from an appropriate healthcare professional concerning your condition or personal circumstances. You should not act or delay in acting in reliance solely on the information on this website. If you are concerned about any medical condition or have any questions regarding your medication you should consult an appropriate healthcare professional immediately.
Limit of Liability
To the extent permitted by applicable law, in no event will Lloydspharmacy (or its employees, officers, directors or agents) be liable to you for any consequential, exemplary, incidental, special or punitive damages, including, without limitation, those relating to loss of profits, loss of data or loss of goodwill, service interruption, computer damage or system failure, the cost of substitute products or services, bodily injury or death, arising out of or in connection with these terms or from the use of or inability to use the Website, whether based on contract, warranty, product liability, tort or other legal theory and even if Lloydspharmacy has been informed of the possibility of such damages. To the extent permitted by applicable law, notwithstanding anything to the contrary contained herein, Lloydpharmacy’s liability to you arising from these terms, or the use or inability to use the Website will at all times be limited to €100,000.
We assume no responsibility for the content of websites to which this website provides a link. Such links should not be interpreted as an endorsement by us of those linked websites and we will not be liable for any loss or damage that may arise from your use of them.
Applicable law and jurisdiction
You agree that these Terms and Conditions of Use will be governed by and construed in accordance with the laws of Ireland. Each of us hereby submits to the non-exclusive jurisdiction of the Irish courts.
Pharmaceutical Society of Ireland (PSI)
The Pharmaceutical Society of Ireland (PSI) is a public body established in law to protect the health, safety and wellbeing of patients and the public by regulating pharmacists and pharmacies in Ireland.
Telephone +353(0)1 218 4000
Phone lines will be open between 9am-1pm and 2pm-5pm each weekday.
Terms And Conditions Of Sale
The following terms and conditions of sale apply to the purchase of goods from lloydspharmacy.ie. these are additional to and supplement our general website terms and conditions of use which also apply.
These terms and conditions may be amended at any time and the terms and conditions that apply for each order will be those on the website at the time you place your order.
Nothing in these terms and conditions shall affect your statutory rights.
Concluding a binding contract
When we receive an order from you to purchase items from this website, you are making an offer to buy goods. This order will not be binding until we send you an email confirming that we have dispatched the ordered items to you or you receive the items, whichever happens first. Our professional codes of conduct and legal restrictions may limit the number of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. If any ordered item is out of stock, we will send you an email notifying you of this fact and will refund the cost of the item. We reserve the right to reject any order.
Where do LloydsPharmacy deliver to?
We deliver anywhere in the Republic of Ireland. Our deliveries are with An Post. You will receive a text message or email from An Post on the day of your delivery with an estimated time of delivery of your order.
Orders received on Weekdays up to 2pm GMT will be processed and dispatched the next day. Orders received after 2pm GMT on weekdays will be processed and dispatched on the following working day (this will be Monday for orders received after 2pm on Fridays, or Tuesday if it's a bank holiday). Normally all products on our website are held in stock, but on the rare occasion that an item is out of stock, we will contact you with the expected delivery time. Once your order is dispatched, you will receive an email from us with a tracking number.
Orders received after 2pm Friday up to midnight Saturday will be dispatched by us, and sorted by An Post on Monday.
We deliver from Monday - Saturday* (excluding Bank Holidays).
*Saturday deliveries are only to major towns and cities including Dublin, Cork, Galway, Waterford, Limerick.
Help us avoid any further delays to your delivery
Please ensure that your delivery address is correct (including postcode/Eircode ) before paying for your order. We are unable to take responsibility for the loss of a parcel where incorrect or incomplete delivery details have been provided.
Our delivery charges
Delivery costs will be added to the cost of your order. The cost of delivery will depend on the total cost of your ordered items and will automatically be added to the “Item Summary” section of the Payment Details page prior to you completing your order. We offer free delivery on orders over €40. The details of this offer will be specified when placing your order
Estimated Delivery Time
2-4 Working Days
Delivery on Orders over €40*
2- 4 Working Days.
Delivery timescales are approximate and subject to availability. We cannot give any guarantees as to the precise timing of a delivery. We do not take responsibility for delays once the products have been dispatched from our warehouse. All orders from this website are traceable and require a signature upon delivery.
If your order is delayed by more than 21 days we will give you the option to cancel your order. Please email us or call us if you wish to cancel your order.
By email : email@example.com
Tracking your delivery
You can track you order using the link provided in the email we sent you confirming your order or using the link below:
What happens if you are not available when An Post try to deliver your order?
If you are not at home to accept the delivery, we'll leave a card with the courier's contact details. You can then give them a call to re-arrange delivery or arrange to collect your order.
Contact us if you have any queries or problems with your order or delivery
By email : firstname.lastname@example.org
Although we will make every effort to ensure your products are delivered within the time stated, we have no responsibility for any loss or damage arising as a result of the late delivery or non-delivery of products. No compensation is payable to the customer for delayed receipt or inconvenience.
You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error, you should contact us immediately.
Our Returns policy
We hope you will be happy with any items you’ve ordered from us, but if you’re not entirely satisfied, you’ll find details of our returns policy below
Right to Cancel
If you are not happy with an item, please let us know within 14 days from the date of receipt of your order that you wish to cancel the ordered item. You can let us know by either (i) returning the items with the returns form within the 14 day period or by contacting us within the 14 day period:
By email : email@example.com
Once you cancel your order within 14 days following the date of receipt of your order and we receive your returned item within 14 days of your notification of cancellation we are happy to provide a refund provided the products are unopened, unused and in the original packaging.
Items must be returned in the condition you received them. For health protection and hygiene reasons, we are unable to offer refunds, replacements or exchanges on certain medical or personal care items that have been opened or any product with a hygiene seal that has been broken (unless you are returning them because they are damaged or faulty).
You are responsible for any postage incurred in returning the items you wish to cancel to us. Unfortunately, we do not refund postage on return of part orders.
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. If the item was faulty or damaged when delivered or collected from store, an exchange or refund will be offered.
Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact.
All returns are evaluated before being processed.
Unless faulty, medicines, food, personalised gifts or cosmetics products which have been opened cannot be refunded or exchanged
How to Return Items
We will do our best to help you return any unwanted items quickly and efficiently.
You can return your items either by post, courier or in person to a LloydsPharmacy Store convenient to you. Returns must be received by us within 14 days of you notifying us that you wish to return your items. Your order confirmation note is required for verification purposes as well as your telephone and contact details.
Returns to a LloydsPharmacy store
You can return the items to any LloydsPharmacy store, for an exchange or refund. You will need a copy of your order confirmation which will be requested by a colleague in the pharmacy. You must bring the same card you used to make your payment so we can process your refund.
Returns by post
To return items by post, please repackage them carefully and send them back to the LloydsPharmacy Online store, Leopardstown Shopping Centre, Ballyogan Road, Dublin 18, D18 R8Y7.
The cost of returning unwanted items is at your expense and as we do not offer a collection service you should use your own carrier. We recommend that you use a carrier who can give you a “Proof of Posting”, as until the parcel is received by us at the above address, it will remain your responsibility.
How to return a faulty item / order
If you think that a product you have purchased on www.LloydsPharmacy.ie is faulty, please contact us straight away before returning the item. You can contact us by
For all General Queries about store hours and services:
General Queries by Phone: (01) 4632364
For online order queries please email us on:
Once you cancel your order within 14 days following the date of receipt delivery and we receive your returned item within 14 days of your notification of cancellation, we are happy to provide a refund provided the products are unopened, unused and in the original packaging. Please allow up to 10-14 days for refunds to show up on your account, from the date we receive your return. We will refund you by the same method the original payment was received (eg a Credit Card payment will be refunded back onto the same card).
We will refund any standard postage paid on orders returned in full. Unfortunately, we do not refund postage on returns of part-orders. If you do not receive your refund within 14 days of us receiving the returned items, please contact us by email with your order number at firstname.lastname@example.org
If you have paid for your order by PayPal, you can only return your order by post. PayPal orders cannot be returned to store.
Unfortunately, you cannot return prescription medicines or anything that has a hygiene seal that has been broken. You have the right to reasonably inspect your items as you would in a shop, but you cannot return items that you have used unless you are returning them because they are damaged or faulty.
Damaged or faulty goods
In the unfortunate event that any item that we have supplied is faulty or has been damaged in transit, please contact us as soon as possible after receiving the item. We will require details of the damage or fault and also the order reference number relating to the item. If you contact us within 30 days and supply the requisite information, we will either refund the cost of the item (including any delivery charges incurred) or replace or repair the item free of charge. This does not apply to items that have failed due to wear and tear. You may have additional manufacturers’ warranties with some products, such as electrical items, giving you additional rights and you should check these carefully.
A notification of damaged or faulty products after 30 days from the date of delivery will be considered on a case by case basis. A full refund or replacement is not guaranteed after the expiry of the 30 day period. Any goods notified to us as being damaged or faulty after 6 months from the date of delivery will not be refunded or replaced.
Health and safety warning
Electrical products sold on this website are designed for use in Ireland. If supplied with a power adaptor it will be fitted with an Irish plug. They may not be suitable for use in other countries and you should check with the manufacturer before doing so.
You should read the instructions that come with the packaging before using the product and observe any specific warnings given by the manufacturer.
Not all products are suitable for all medical ailments and, occasionally, their use may interfere with any treatment you are receiving or aggravate a condition. You should check with your GP before using any medical product.
Physical fitness products may not be suitable for use by some individuals. You should check with your GP before embarking on any fitness programme.
Failure to do so may seriously damage your health.
Our maximum liability for our failure to fulfil an order that we are legally bound to fulfil will be limited to the price paid by you for that order. Any typographical or other error on this website is subject to correction without any liability on our part. Any advice or recommendation given on this website or otherwise given to you by us, or any of our employees or agents, is followed or acted upon entirely at your own risk and we are not liable for such advice or recommendation.
Nothing in these Terms and Conditions of Sale excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that may not be excluded or limited by Irish law
Waste Electrical and Electronic Equipment (WEEE) and waste batteries should not be placed in your waste disposal or recycling bins. WEEE is taken back free of charge at electrical retail outlets on a one-for-one like-for-like basis. If you have purchased an electrical item from this website and would like to return the old electrical item that it is replacing, please bring your old electrical item, together with proof of purchase of your new item to any LloydsPharmacy store and we will recycle it for you. There is also a bin for small batteries in each LloydsPharmacy store. Local authority civic amenity facilities also take back WEEE and waste batteries free of charge. WEEE and waste battery recycling is free.
Gift certificates and e vouchers
We currently offer two different types of gift certificates: 1) Gift Vouchers and 2) E-Vouchers
Gift Vouchers are a paper certificate delivered to the address you specify at the time of order. Gift Vouchers ordered through this website may be redeemed, in full or part payment of products on this website or in any LloydsPharmacy store in Ireland. Unfortunately, it is not currently possible to redeem our Gift Vouchers in LloydsPharmacy stores in Northern Ireland or on any other LloydsPharmacy website.
When you order a Gift Voucher, please ensure to enter the recipient’s email address correctly. We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Voucher.
Only one Gift Voucher may be used per transaction. Where a Gift Voucher is used the transaction value will be deducted and a new Gift Voucher to the value of the balance will be issued by post (if ordering products online) or in the store where the Gift Voucher is being part-redeemed. Gift Vouchers may be exchanged for goods of a higher value with the difference paid by cash (in store), card (in store or on this website) or Paypal (website only).
E-Vouchers are a paperless, electronic voucher only redeemable on this website. They will be delivered to the email address you specify at the time of order.
Only one E-Voucher may be used per transaction. Where an E-Voucher is used the transaction value will be deducted and a new E-Voucher to the value of the balance will be sent to the email address provided at the time the items are purchased using the E-Voucher. E-Vouchers may be exchanged for goods of a higher value with the difference paid using a card or through Paypal.
Please note the following general conditions relating to all gift certificates
E-Vouchers may be exchanged for goods of a higher value with the difference paid using a card or through Paypal.
Gift certificates that are lost, stolen, destroyed or used without permission of the intended recipient will not be replaced. Please protect gift vouchers as you would cash.
Offers and promotions (including gifts with purchase and discounts) on this website do not apply to the purchase of gift certificates.
Gift certificates cannot be used to purchase a further gift certificate.
Gift certificates cannot be exchanged for cash.
In providing payment card details, you confirm that you are authorised to use the card and authorise us or our payment service provider to take payment in full for the items in your order, delivery charges and any other charges that become due to us under these terms.
In providing payment or payment details via PayPal, you confirm that you are authorised to use the PayPal account and details and authorise us or the payment service provider to take payment in full for the items in your order, delivery charges and any other charges that become due to us under these terms. To pay by PayPal you need a login for PayPal, which you can also create during the payment process. For more information about payment via PayPal, please see www.paypal.com.
All prices on this website are in euros and include VAT where applicable unless expressly stated otherwise. We try to ensure that all pricing information on our website is accurate but occasionally errors may occur. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. If the actual price of the item is higher than that displayed on the website at the time you placed your order, we will contact you for instructions using the information provided on your order and give you the choice of cancelling your order or paying the correct price. Prices may change over time, so if you use your shopping list within 'My account' as a way of re-ordering items, prices on your previous order may no longer be valid. Promotions and prices you see in LloydsPharmacy stores, whether in Republic Of Ireland or elsewhere do not apply to prices on the website, and vice versa.
Ordering from us
Unfortunately, we can only accept orders from and despatch orders to addresses in Republic of Ireland.
You must be aged 18 or over to order products from our website. By placing an order, you are confirming that you are at least 18 years of age.
Ordering Medicinal Products
To help us ensure that you are getting the best possible care, when you place an order for any medicinal product from us you will be asked to answer a number of questions. Please answer these questions as accurately and as fully as possible. You will also be asked to confirm and agree that you have fully read and understood the product information and the guidance on the particular medicine’s use provided. It is important that you take the time to read this information and that you contact us if you have any queries. By ordering medicinal products from this website you also confirm and agree that you will not abuse or misuse any medicinal product purchased from this site.
Accuracy of information
We try to ensure that all information and colours are correct at the time of their publication. However, the representation of colours on your browser that you view on screen may differ from the actual colours of products supplied.
All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by LloydsPharmacy for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.
All designs, text, graphics and their selection and arrangement on this Website are the copyright of the LP Ireland LTD or its content providers. Permission is granted to users to electronically copy or print portions of this Website for your own personal, non-commercial use. Any other use of materials on this site without LP prior written consent is strictly prohibited.
The LloydsPharmacy Ireland websites are available for non-commercial and domestic use only. We reserve the right to reject or cancel your order if we believe you are ordering our products for business or other re-sale purposes. We apply limits to some of our products to protect stock availability so that as many of our customers as possible are able to buy our products. We will also take any action considered appropriate, including removing or suspending an account if we believe you are ordering for business or re-sale purposes
Colleague discount is only valid for colleagues of PHX Ireland Group of companies. Code is valid from the first day of the month until the month's end. Colleague discount cannot be used in conjunction with any other voucher or discount code. Colleague discount codes cannot be used on discounted items or any offer or product which we deem inappropriate for discount. Promotional codes can be used in conjunction with delivery promotions (i.e. free delivery on orders of €40 or over). Please note: some promotional codes may only be valid for one redemption per customer.